1red Casino Privacy Policy
This Privacy Policy explains how 1red collects, uses, stores and protects your personal information when you use our casino and sportsbook services in Canada. We respect your privacy and aim to be clear about the types of data we handle, why we need it, and the choices available to you. If you have questions, contact our support team at [email protected].
Types of data we collect
We collect several categories of information to operate your account, process transactions and provide a secure gaming environment. Data is collected when you register, make deposits or withdrawals, play games, place bets, contact support or interact with our site and apps.
Personal data
Personal data includes your name, date of birth, address, email, phone number and verified ID documents. We use this information to confirm identity, meet anti-money‑laundering obligations and communicate about your account.
Technical data
Technical data covers IP address, device type, browser, operating system, location data (as permitted by your device), and usage information such as pages viewed and session times. This helps us maintain service performance, prevent fraud and personalise site settings.
Transactional data
Transactional data includes deposit and withdrawal records, payment method details (subject to payment provider storage rules), betting history, game activity and bonus usage. We retain this information for account management, dispute resolution and regulatory compliance.
How we use your information
We use personal and technical data to create and manage your account, verify identity, process payments, detect suspicious activity and provide customer support. Transactional data is used to record play and betting history, calculate winnings, and administer responsible‑gaming tools. We may also use aggregated, non‑identifiable data for analytics and product improvements.
Data protection practices
We protect your information using industry standard safeguards, such as access controls, secure servers and encryption. Access to personal data is limited to authorised staff and service providers who need it to perform their duties. While we strive to keep data secure, no method of transmission or storage is completely risk free.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics and optional marketing. Essential cookies are required for login and transactions. Analytics cookies help us understand usage and improve service. You can manage cookie preferences through your browser or the cookie settings on our site.
Information sharing and third parties
We share data with service providers who support payments, identity checks, fraud prevention, hosting, analytics and customer support. We may also disclose information when required by law, to protect rights, or to respond to legal requests. Some service providers may process data outside Canada; we take steps to secure cross‑border transfers.
User rights
You have the right to request access to, correction of, or deletion of your personal data where applicable. You can also withdraw consent to processing where processing is consent‑based, and object to certain uses. To exercise these rights, contact [email protected]. We will respond in line with applicable privacy laws.
Access, correction and deletion of data
To view or update your account information, log into your account or contact [email protected]. For deletion requests, we will assess legal and operational reasons to retain certain records (for example, payment or regulatory obligations) and inform you of any required retention.
Privacy policy updates
We may update this policy to reflect changes in our services or legal requirements. Significant changes will be posted on our site with the updated effective date. Continued use of our services after changes indicates acceptance of the updated policy.