Get in touch with our team
Our support team is ready to help with questions, account-related issues, technical concerns, or general feedback. You can contact us any time through live chat, email, or phone and we’ll guide you through verification, deposits, withdrawals, or platform queries. We also help with bonus activation, payment clarifications, and security checks. Our team supports both English and French requests for Canadian players and will connect you with the right specialist as needed.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, 24/7) |
| General enquiries | [email protected] (general questions, typical reply within 24–48 hours) |
| Affiliate enquiries | [email protected] (partner relations, reply within 72 hours) |
| Phone | +1 416 589 2748 (voice & SMS, EST business hours) |
| Working hours | Mon-Fri, 09:00-22:00; Sat-Sun, 10:00-18:00 |
Contact by email
Email is our preferred contact method for detailed requests, account issues, or situations that require explanations or documents. Please email [email protected] with a clear subject line and up-to-date contact details to avoid delays. Attach any relevant files and include your account ID so our team can process and resolve your request as quickly as possible.
Send us a message
Name Email Message Send messageResponse Time
Our support team aims to respond to player requests promptly. Most inquiries are answered within one business day, and live chat is usually fastest for urgent matters. Complex cases, for example KYC checks or payment investigations, can take longer to resolve depending on the nature and required documents. We’ll keep you updated throughout the process.
Feedback
We'd love to hear from you. Share feedback, suggestions or ideas to help improve the site and services. Every message is read and reviewed by our team, and we use your input to refine features, fix issues and tailor promotions. Send your thoughts anytime, we take feedback seriously and use it to make the experience smoother and more enjoyable for all Canadian players.