Terms of Use

These Terms and Conditions describe the rules that apply when you use the 1red platform. They explain our relationship with you as a user, the responsibilities you accept when creating and operating an account, and the practical rules that govern promotions, deposits, withdrawals and general use. By accessing or using our services you agree to comply with these terms and any account or promotional rules we publish from time to time.

Account responsibilities

You are responsible for keeping your account details secure and for any activity that takes place under your account. Use a strong password, keep your login details confidential and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we believe terms have been breached, where multiple accounts are detected, or where verification documents are found to be false or inconsistent.

Eligibility requirements

To register and use our services you must meet the minimum age requirement that applies in your province and must be able to enter into binding agreements. Residents of jurisdictions where online gambling is prohibited are not permitted to open an account. We may ask for identity documents, proof of address and proof of payment method ownership to confirm eligibility and to complete KYC checks before certain transactions are processed.

Acceptable platform use

Use of the platform must be lawful and in good faith. You must not attempt to abuse games, exploit promotions, manipulate outcomes or use automated tools to access services. Any behaviour intended to circumvent limits, trigger bonuses unfairly or otherwise compromise the integrity of the platform may result in withheld funds, account restriction or permanent exclusion.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms that will be published when the offer is active. Bonus balances, wagering requirements, game contribution rates, maximum bet limits while using bonus funds and any expiry periods will be set out in the relevant promotion terms. Bonuses are void where prohibited and we reserve the right to cancel or amend promotions in cases of suspected abuse or error.

Deposits and withdrawals

Available payment methods, minimum and maximum amounts and processing times are listed in the cashier. Deposits are usually credited instantly, while withdrawals are subject to verification and fraud prevention checks. We may require KYC documents before processing a withdrawal and we reserve the right to delay or refuse payment where verification is incomplete or where there is a reasonable suspicion of money laundering or other unlawful activity.

Account limits and responsible use

Players may set deposit, loss and wagering limits through account settings or request temporary cooling-off periods. We support self-exclusion and other responsible gambling tools. If requested, customer support can assist with limit changes and provide information about local support organisations.

Dispute resolution

If a dispute arises you should contact customer support in the first instance. We aim to resolve issues promptly and fairly. Where an internal resolution cannot be reached, both parties may agree to independent mediation or other dispute resolution mechanisms. Use of these options does not affect any regulatory rights you may have in your jurisdiction.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be communicated by notice on the site or via your registered email. Continued use of the service after changes are published constitutes acceptance of the updated terms. For any questions about these terms please contact our support team.